Shipping Policy

Last updated: 28 August 2026

At Nyxwell, we aim to process and deliver your order as quickly and safely as possible. We carefully package all orders to help ensure your products arrive in excellent condition.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday to Friday, excluding Irish public holidays.

Once your order has been dispatched, you will receive a confirmation email with your shipping information and tracking details where tracking is available.

Please note that orders may take slightly longer to process during busy periods, promotional events, holidays, or periods of exceptionally high demand.

2. Shipping Destinations

We currently offer delivery to customers in:

• Ireland

• United Kingdom

• Selected European countries

Shipping availability and delivery charges depend on your delivery address. Available shipping options and applicable charges will be displayed at checkout.

If your country is not available at checkout, we may not currently be able to ship to that destination.

3. Shipping Costs

Shipping charges are calculated based on your delivery destination, order size and the shipping method available at checkout.

Free Standard Shipping is available on qualifying orders over €150, subject to the applicable shipping conditions shown at checkout.

For orders below the free-shipping threshold, the applicable delivery charge will be displayed before you complete your purchase.

4. Estimated Delivery Times

Delivery times vary depending on your location and the shipping service selected.

As a general guide, orders are dispatched within 1–3 business days, followed by the delivery period applicable to your destination and selected shipping method.

The delivery estimate shown at checkout is the best available estimate for your order. Delivery times are not guaranteed and may be affected by courier delays, weather, public holidays, customs procedures, or other circumstances outside our control.

5. Tracking Your Order

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please allow some time for tracking information to become active after the parcel has been handed to the courier.

If your tracking information has not updated for an extended period, please contact our customer support team and we will assist you.

6. Incorrect or Incomplete Delivery Information

Please make sure your delivery address, postcode/Eircode, contact number and other required information are correct before placing your order.

Nyxwell cannot be held responsible for delays or additional delivery costs resulting from incorrect or incomplete information provided at checkout.

If you notice an error in your delivery address after placing an order, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed once an order has entered the dispatch process.

7. Delayed or Missing Orders

While we work with reliable delivery partners, occasional delays can occur.

If your order has not arrived within the expected delivery timeframe, please contact us with your order number so that we can investigate the shipment with the relevant delivery provider.

An order will not be considered officially lost until the applicable courier investigation or delivery timeframe has been completed.

8. Damaged Parcels

Please inspect your parcel when it arrives.

If your order arrives visibly damaged, please take photographs of the packaging and the affected products and contact us as soon as possible.

For damaged or incorrect items, please provide your order number and clear photographs so that we can investigate and arrange an appropriate solution.

9. Customs, Duties and Taxes

For deliveries outside Ireland, additional customs procedures, duties, taxes or other import charges may apply depending on the destination country.

Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.

Nyxwell cannot guarantee that customs charges will not be applied to international shipments.

10. Delivery Restrictions

Some products may be subject to shipping restrictions depending on the destination country, courier requirements, or applicable regulations.

If an item cannot be shipped to your selected destination, this will be indicated at checkout or we will contact you regarding the order.

11. Contact Us

If you have any questions about your order or our shipping policy, please contact the Nyxwell customer support team through our Contact page.

We are always happy to help with questions about delivery, tracking or your order.

Nyxwell
Professional Haircare & Beauty Products
Ireland